John Chapman has been interested in cars since he was a kid. He worked on his first car when he was twelve, and never stopped after that. His seven years in the military were spent working on military vehicles. When John finished serving, started doing auto repair in his uncle’s garage. In 1997, he decided to open his own auto repair garage. Add all those years of practical experience together, and it comes out to a total of over 35 years’ experience as a mechanic. In addition, John’s fellow mechanic at the shop has over twenty years of experience, nearly all of them at Chapman Automotive. The team is rounded out by a third member, John’s daughter.
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The main mission at Chapman Automotive is to always ensure that your vehicle is being worked on by the best Kalamazoo mechanics and that you are happy. Our success is obvious when you take into consideration how many loyal customers we have, and how many of those customers refuse to go anywhere else for auto repairs. As further evidence, our collaboration with Western Michigan University to provide service to students has resulted in Chapman Automotive being named #1 Local Garage by the students – on a yearly basis. To thank our repeat customers, Chapman Automotive has launched a Loyalty Card program. Weekly coupons are also available.
John Chapman’s love for cars extends into his free time, as well. For the last 14 years, he has raced an Outlaw Super Late Model at Kalamazoo Speedway. In addition to being the driver, he acts as crew chief. He views this as another way to connect with his customers.
I have used Chapman Automotive for over ten years for all of my families automobile repairs and maintenance. I have found them to be reasonable, honest, and very professional. There is never any surprises when you deal with them. They give you a thorough explanation of the work that is to be accomplished and timely delivery of my vehicles when they are completed. The cost is always discussed before the work is began and I have never had any additional hidden costs. I would recommend them highly …
Very particular on who works on my vehicles. Have taken all my vehicles for the last 5 years here. Never had a problem with any repair. Very reliable and knowledgeable. Prices are very reasonable. My son, daughter, and mother-in-law also bring their vehicles here.
The owner was available and helpful. He was comprehensive in his diagnosis with my vehicles problem. The parts were a high quality and reasonably priced, the service and labor are better than competitively priced. The mechanics are well trained, thorough and efficient. I would highly recommend this place of business.
I went there for a check engine light and an oil change and being a single mom I for the first time felt not taken advantage of. He was honest and sincere. I had brought my car to 3 other shops only to walk away frustrated and felt like I was being ripped off for being a woman. Chapman Auto figured out exactly what I needed and explained it to me so that I understood. And was less expensive then the other 3 mechanics. He also did a free follow up just to make sure everything was good and safe wi…
I’ve been coming to John for 20 years plus! I will go nowhere else. He is true to his word always Prices are fair to the customers. He will go the extra mile to explain things. Jeff also does really good work. And to the new employee, Tamara, who keeps everything in order and cleaned up! Keep up the good work guys and gal!
I highly recommend Chapman Automotive. John goes out of his way to get you in quickly and back on the road at a fair price. Thank you John, for all of your help over the past months!
Thank you for putting the freon in and for accepting my credit card from George. Great cool air again!
Have known the owner for many years, and have no problem referring people to his shop. Honest work and fair prices show that you can trust them.
Dear John, I’m writing you and your employees a quick note to say thanks for fixing our brakes on the Ford conversion van. We had it loaded with 6 adults again Saturday for a trip to Fennville and the brakes were smooth and quiet. I really appreciate the effort and time you spent fixing a situation that was not your making. Again thank you for sticking with me and seeing our problem resolved satisfactorily.
Nice people – Friendly service with good advice. They’ve worked on several of my cars and done a fine job each time.